Important information to assist the process:
1. When to Call
Call at the earliest possible opportunity, as soon as you suspect a potential legal problem. Or simply call whenever you require legal information.
2. Before Calling
Have all your documents and information available when you call. Have your facts organised in a logical manner (perhaps make a note of these facts and the questions you have for the legal advisor). This will assist the Service Provider’s legal advisor to assist you in the best possible manner. Have your membership number ready.
3. Staying In Touch With Your Legal Advisor
After your initial telephone consultation, the Service Provider’s legal advisor may decide to communicate with the other party in the matter. Your advisor may give the party a certain time period within which to respond (usually 14 days). In this event, the guidelines with regard to follow-up contact between you and the Legal advisor are as follows:
· if the Service Provider’s legal advisor succeeds in contacting the third party and receives a response or new information about your matter, the legal advisor will contact you;
· if you have not heard from Your advisor within the specified time period (usually 14 days), it means that your advisor has not received a response. In this case, it is your responsibility to call your advisor to discuss the next steps in pursuing your case.
· In any event, it is vitally important that after every conversation with your advisor, you are both clear as to who has responsibility to make the next contact, and when.
4.Requests for Information / Documents
Legal matters often involve a back-and-forth exchange of information and documents. If your legal advisor requires you to supply him/her with information or documentation, please supply this as soon as possible. Failure to do so will delay the progress of your matter.
5.Fax Documents
If you are required to fax documents to your advisor, please comply with the following guidelines:
· clearly mark all fax documents for the attention of your legal advisor;
· write your membership and/or ID number clearly in the top right hand corner of all pages;
· state how many pages are in the fax;
· after sending the fax, please call or email your legal advisor to confirm whether he/she has received your fax.
1. When to Call
Call at the earliest possible opportunity, as soon as you suspect a potential legal problem. Or simply call whenever you require legal information.
2. Before Calling
Have all your documents and information available when you call. Have your facts organised in a logical manner (perhaps make a note of these facts and the questions you have for the legal advisor). This will assist the Service Provider’s legal advisor to assist you in the best possible manner. Have your membership number ready.
3. Staying In Touch With Your Legal Advisor
After your initial telephone consultation, the Service Provider’s legal advisor may decide to communicate with the other party in the matter. Your advisor may give the party a certain time period within which to respond (usually 14 days). In this event, the guidelines with regard to follow-up contact between you and the Legal advisor are as follows:
· if the Service Provider’s legal advisor succeeds in contacting the third party and receives a response or new information about your matter, the legal advisor will contact you;
· if you have not heard from Your advisor within the specified time period (usually 14 days), it means that your advisor has not received a response. In this case, it is your responsibility to call your advisor to discuss the next steps in pursuing your case.
· In any event, it is vitally important that after every conversation with your advisor, you are both clear as to who has responsibility to make the next contact, and when.
4.Requests for Information / Documents
Legal matters often involve a back-and-forth exchange of information and documents. If your legal advisor requires you to supply him/her with information or documentation, please supply this as soon as possible. Failure to do so will delay the progress of your matter.
5.Fax Documents
If you are required to fax documents to your advisor, please comply with the following guidelines:
· clearly mark all fax documents for the attention of your legal advisor;
· write your membership and/or ID number clearly in the top right hand corner of all pages;
· state how many pages are in the fax;
· after sending the fax, please call or email your legal advisor to confirm whether he/she has received your fax.